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1. Introduction

These Terms and Conditions (“Terms”) govern your use of this website and, where applicable, your purchase of coaching services from Saunders-Fearns Catalyst Coaching, trading as Niki Saunders-Fearns Coaching (“we”, “us”, “our”), via https://nikisaunderscoaching.com/.

By accessing this website or purchasing our services, you confirm that you have read, understood, and agree to be bound by these Terms.

2. Use of This Website

This website is provided for general information and personal use only.

You agree not to:

  • Use this website in any way that may damage, disable or impair it
  • Attempt to gain unauthorised access to any part of the website
  • Copy, reproduce or distribute content without prior written permission

All content is provided in good faith. We make no guarantees that the information is accurate, complete, or up to date.

3. Intellectual Property

All content on this website, including text, graphics, branding, frameworks and materials, is the intellectual property of Saunders-Fearns Catalyst Coaching unless otherwise stated.

You may not copy, reproduce, distribute, or use any content for commercial purposes without prior written consent.

4. Health and Medical Disclaimer

Content on this website and within our coaching services is for educational and informational purposes only.

It is not intended to replace medical advice, diagnosis, or treatment. We do not provide medical, psychological, legal, or financial advice.

You should consult a qualified healthcare professional regarding any medical concerns. Coaching is not a substitute for professional healthcare.

5. The Coaching Relationship

Coaching is a collaborative, forward-focused process designed to support personal and professional development.

By engaging in coaching services, you acknowledge that:

  • Coaching is not therapy, counselling, or medical treatment
  • You remain fully responsible for your decisions, actions, and wellbeing
  • Results are not guaranteed and depend on individual engagement and circumstances

If at any point coaching is deemed inappropriate, we reserve the right to recommend alternative support or terminate the coaching relationship.

6. Booking and Payment

6.1 Booking

A coaching booking is confirmed once payment has been received or a payment plan has been agreed in writing.

We reserve the right to decline bookings at our discretion.

6.2 Payment

Payment is required in advance unless otherwise agreed.

We accept payment via secure third-party providers such as Stripe or PayPal. By making payment, you agree to their respective terms.

6.3 Pricing

All prices are stated at the time of booking. We reserve the right to change pricing for future services. VAT will be applied where applicable.

7. Cancellation and Rescheduling

7.1 By the Client

  • At least 24 hours’ notice is required to cancel or reschedule a session
  • Sessions cancelled with less than 24 hours’ notice may be forfeited
  • Missed sessions without notice are non-refundable
  • Late arrival does not extend the session time

7.2 By the Coach

If we need to reschedule, we will offer an alternative session time. If we are unable to deliver the service, a pro-rata refund will be provided for any unused sessions.

8. Refunds and Cooling-Off Period

8.1 Cooling-Off Period

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel within 14 days of purchase if services have not yet commenced.

If coaching begins within this period, a pro-rata charge will apply for sessions already delivered.

8.2 After Coaching Has Commenced

Once coaching has started, refunds are not typically provided.

Any requests will be considered at our discretion, but completed sessions are non-refundable.

9. Confidentiality

We treat all client information as confidential, except where:

  • Disclosure is required by law
  • There is a risk of serious harm
  • Professional supervision requires anonymised discussion

You agree not to record sessions without prior written consent.

10. Online Sessions

You are responsible for ensuring access to a suitable internet connection and private environment.

We are not liable for technical issues outside our control. Where sessions are significantly disrupted, we will agree to a fair resolution.

11. Limitation of Liability

To the fullest extent permitted by law:

  • We accept no liability for decisions or actions taken based on coaching or website content
  • We are not liable for indirect or consequential losses
  • Our total liability shall not exceed the fees paid for the relevant service

Nothing in these Terms excludes liability for death, personal injury, fraud, or any matter that cannot be excluded by law.

12. Termination

Either party may terminate coaching with written notice.

  • Sessions already delivered remain non-refundable
  • Remaining sessions will be handled in line with these Terms

We reserve the right to terminate services immediately in cases of abusive or inappropriate behaviour.

13. Privacy and Data Protection

We process personal data in accordance with UK GDPR.

Please refer to our Privacy Policy for full details on how your data is collected, stored and used.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page and will apply to future use of the website and services.

16. Contact

Saunders-Fearns Catalyst Coaching
Trading as Niki Saunders-Fearns Coaching

Website: https://nikisaunderscoaching.com/

For enquiries, please email: info@nikisaunderscoaching.com