Menu

1. Who We Are

This Privacy Policy explains how Saunders-Fearns Catalyst Coaching, trading as Niki Saunders-Ferns Coaching (“we”, “us”, “our”) collects, uses and protects your personal data.

Website: https://nikisaunderscoaching.com/

We are the data controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact us using the details in Section 10.

2. What Personal Data We Collect and Why

We collect and process personal data in the following ways:

Contact Forms

When you submit an enquiry via our website, we collect:

  • Your name
  • Your email address
  • Any information you include in your message

Lawful basis: Legitimate interest (responding to enquiries)
Retention: Up to 12 months

We will not use this information for marketing without your consent.

Coaching Services

When you engage us for coaching services, we may collect:

  • Your name and contact details
  • Billing and payment information
  • Information you choose to share during coaching sessions

Lawful basis:

  • Contractual necessity (to deliver services)
  • Legal obligation (financial record keeping)

We only collect information necessary to provide a safe and effective coaching service.

Email Marketing

If you opt in to receive communications, we collect:

  • Your name
  • Your email address

This is managed via Mailchimp.

Lawful basis: Consent
You can unsubscribe at any time using the link in our emails.

Cookies

Our website uses cookies to improve your experience.

We use:

  • Essential cookies – required for website functionality
  • Analytics cookies – to understand website usage

You can control cookies through your browser settings. Disabling cookies may affect how the website functions.

Analytics

We use Google Analytics to collect anonymised data such as:

  • Pages visited
  • Time spent on site
  • General location data

This data does not personally identify you.

You can opt out via:
https://tools.google.com/dlpage/gaoptout

More information: https://policies.google.com/privacy

3. Who We Share Your Data With

We do not sell your personal data.

We may share your data with trusted third parties where necessary:

  • Mailchimp (email marketing)
  • Stripe (payment processing)
  • PayPal (payment processing)
  • Google Analytics (website analytics)

These providers are required to process your data securely and in accordance with applicable data protection laws.

4. How Long We Retain Your Data

We retain data only as long as necessary:

  • Contact form enquiries: up to 12 months
  • Coaching client records: up to 6 years
  • Payment records: up to 7 years
  • Marketing data: until you unsubscribe
  • Analytics data: anonymised and subject to provider policies

5. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Restrict processing
  • Request data portability
  • Object to processing (including marketing)

To exercise your rights, contact us using Section 10.

We will respond within one month.

You also have the right to complain to:

Information Commissioner’s Office (ICO)
https://ico.org.uk
Tel: 0303 123 1113

6. International Data Transfers

Some of our providers are based outside the UK.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses
  • Recognised data protection frameworks

We only work with providers that meet UK GDPR requirements.

7. How We Protect Your Data

We take appropriate measures to protect your data, including:

  • Secure (HTTPS) website encryption
  • Trusted third-party platforms
  • Restricted access to personal data

While we take all reasonable steps, no system is completely secure.

8. Data Breaches

We have procedures in place to detect and respond to data breaches.

If a breach occurs that poses a risk to your rights:

  • We will notify the ICO within 72 hours where required
  • We will inform affected individuals where necessary

If you believe your data has been compromised, please contact us immediately.

9. Changes to This Policy

We may update this policy from time to time.

The latest version will always be available on our website. Continued use of the website indicates acceptance of any updates.

10. Contact

Saunders-Fearns Catalyst Coaching
Trading as Niki Saunders-Ferns Coaching

Website: https://nikisaunderscoaching.com/
Email: info@nikisaunderscoaching.com

Please contact us if you have any questions or wish to exercise your data rights.